Return Policy

1. Introduction

Thank you for choosing to shop with Oodle Life. We value your business and strive to provide you with high-quality products and exceptional service. To maintain our commitment to offering competitive prices and efficient operations, we have established this No Returns Policy.

2. Policy Overview

As part of our commitment to transparency and fairness, we want to inform you that Oodle Life does not accept returns of any products purchased through our website, except as required by applicable laws.

3. Exceptions

This No Returns Policy is subject to the following exceptions:

  • Damaged or Defective Products: In the event that you receive a damaged or defective product (wrong product), we will replace the item or offer a refund in accordance with applicable laws. Please contact our Customer Service team within 7 days of receiving the damaged or defective product to initiate the return or refund process. (product must be unused)
  • Shipping Errors: If you receive an incorrect item due to a shipping error on our part, please contact us within 30 days of receiving the shipment, and we will arrange for the correct item to be shipped to you or provide a refund, as necessary.
  • Wrong sizing: To be eligible for an exchange due to the wrong size, the product must be in its original condition, including all packaging, tags, and accessories. It should not show signs of wear, damage, or misuse. Please contact our Customer Service team within 7 days of receiving the product to initiate the exchange process. (Can only be exchanged not refunded)

4. Refund Process

For eligible returns as specified in Section 3, refunds will be processed using the original payment method used for the purchase. Please allow 7 business days for the refund to be credited to your account.

5. Return Shipping

In most cases, customers are responsible for the cost of return shipping. However, if the product is defective or the exchange is due to our error, we will cover the return shipping costs.

6. Contact Information

If you have any questions or concerns about this Returns Policy, damaged or defective products, or shipping errors, please contact our Customer Service team using the following contact information:

7. Legal Rights

This No Returns Policy does not affect your statutory rights as a consumer under applicable consumer protection laws.

8. Changes to the Policy

We reserve the right to modify or amend this No Returns Policy at any time without prior notice. Any changes will be effective upon posting on our website or other means of communication.

By making a purchase with Oodle Life, you acknowledge and agree to this No Returns Policy. If you do not agree with this policy, we kindly request that you refrain from making a purchase.

Thank you for your understanding and for choosing Oodle Life.